Refund Policy

1. When You Can Request a Refund

A refund may be granted in the following cases:

• File Issues: If you purchase an AI-generated image and find that the file is corrupted, damaged, or otherwise unusable after downloading.
• Unused Purchase: If you have not accessed or downloaded the purchased image and submit a refund request within 14 days of the transaction.

2. Situations Where Refunds Are Not Provided

• Change of Preference: Refunds will not be issued if you decide you no longer want the product or are dissatisfied with it. However, we may offer exchanges or store credits under special circumstances.
• Downloaded or Accessed Files: Once the purchased image has been accessed or downloaded and is not defective, a refund will not be available.
• Expired Refund Window: Requests made after 14 days from the purchase date will not qualify for a refund.

Each refund request is carefully reviewed, and we reserve the right to assess eligibility on a case-by-case basis.

3. How to Request a Refund

If you believe you meet the criteria for a refund, please reach out to us at support@aipicmarket.net with the following information:

• Order Details: Provide your order number to help us locate your transaction quickly.
• Reason for Refund: Clearly explain the issue, such as an unusable file or why you are requesting a refund.
• Evidence (if applicable): If possible, include screenshots or descriptions to illustrate the issue (e.g., a corrupted file or an inability to access the purchase).

4. Refund Review & Processing

Once we receive your request, our team will review it within 3-5 business days. If the refund is approved, we will process it using the same payment method you used for the original purchase (Visa, MasterCard, etc.). Please note that the refund may take several business days to reflect in your account, depending on your bank or payment provider’s policies.

5. Alternative Solutions

If your request does not qualify for a refund, but you are still unhappy with your purchase, we may offer alternative resolutions, such as:

• Exchanging your purchase for another AI-generated image of equal value.
• Providing store credit that can be used toward future purchases.

We strive to create a positive customer experience and will work with you to find a reasonable solution.

6. Get in Touch

For any further questions or concerns, feel free to contact our customer support team at support@aipicmarket.net. We’re here to help!

Last Revised: 12 February 2024.

Company name: ИНРО ЕКСПОРТ EOOD/ INRO EXPORT Ltd

Registration number: 206937786

Company address: 4 Banska str. Entr. A, Fl. -1 Sandanski, Sandanski, 2800 Bulgaria